Frequently Asked Questions

Everything you need to know about ordering wholesale prayer candles, incense, and devotional products from PrayKits.

Ordering & MOQ

What is your minimum order quantity (MOQ)?

Our standard MOQ is 500 pieces per SKU for candles and 1,000 pieces per fragrance for incense. First-time buyers can sometimes start with a 300-piece trial order — contact our sales team to discuss your specific needs.

Can I get a sample before placing a bulk order?

Yes, we offer free sample packs (you cover shipping cost, typically $25–$45 via DHL/FedEx). Samples ship within 3–5 business days. Contact us to request a sample set.

What payment methods do you accept?

We accept T/T bank wire transfer, PayPal, Western Union, and Alibaba Trade Assurance. Standard terms are 30% deposit + 70% balance before shipment for first-time customers. Regular customers may qualify for more flexible terms.

What is the production lead time?

Standard stock items: 7–10 business days. Custom-labeled orders: 15–20 business days. Fully custom OEM projects: 25–35 business days depending on complexity.

Shipping & Delivery

Do you ship internationally?

Yes, we ship worldwide from our factory in China. We work with all major freight forwarders and can handle FOB, CIF, or DDP shipping terms. Typical sea freight to the US West Coast is 18–25 days.

How is shipping cost calculated?

Shipping cost depends on total weight, volume, destination, and shipping method (air vs sea). We'll provide a detailed shipping quote with your order. For larger orders, sea freight is usually the most cost-effective option.

Can you handle dropshipping?

We primarily focus on wholesale B2B orders, but we can work with your chosen fulfillment partner for dropshipping arrangements. Contact us to discuss your specific fulfillment needs.

Customization & OEM

Can I customize the label or packaging?

Yes. We offer full custom label printing, custom box design, and private label OEM services. Most custom packaging projects have a 2,000-piece MOQ and add 10–15 days to production lead time.

What fragrances are available?

We offer over 30 standard fragrances including frankincense, myrrh, sandalwood, rose, lavender, jasmine, vanilla, and citrus blends. We can also develop custom fragrances for orders above 5,000 pieces. Browse our incense sticks and 7-day candles for popular fragrance options.

Do you offer eco-friendly or soy candles?

Yes, we have a full line of soy-wax prayer candles and palm-wax votives. Eco-friendly options are available for most product categories. Ask your sales rep for our green catalog.

Product Quality & Safety

Are your candles safe for church use?

Absolutely. All our candles use lead-free cotton wicks and high-grade paraffin or soy wax. Glass-jar 7-day candles are designed for safe continuous burning in church votive stands and shrines.

How long will a 7-day prayer candle burn?

Our 7-day prayer candles are designed to burn continuously for approximately 168 hours (7 days). Actual burn time may vary slightly depending on room temperature, draft conditions, and wick trim.

What is frankincense resin used for?

Frankincense resin has been used in religious ceremonies for thousands of years. It is burned on charcoal discs during church services, personal devotion, and meditation for its aromatic smoke and sacred symbolism. Shop our frankincense & myrrh resin collection.

Church & Wholesale Programs

Can you supply churches directly?

Yes. We supply hundreds of churches, cathedrals, monasteries, and religious gift shops worldwide. We offer special church pricing on standing orders and annual candle programs.

Do you offer wholesale pricing for resellers?

Yes, our core business is wholesale. We work with religious gift shops, bookstores, online retailers, and church supply distributors. Contact us with your business details for a wholesale price list.

Have a question we didn't answer?

Reach out to our team — we usually reply within 24 hours.

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